A participant laughing with their support worker

Your privacy

Privacy Policy

How Eben Care Services collects, uses, stores and protects your personal information.

Last updated: January 2026. This policy is provided as a draft and should be reviewed to ensure it reflects Eben Care Services' practices.

Eben Care Services (ABN 79 676 327 969) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and protect the information you share with us when you use this website or our services.

We may update this policy from time to time by updating this page. We encourage you to check this page periodically to make sure you are happy with any changes.

What information we collect

Depending on how you interact with us, we may collect:

Your name, contact details (phone, email, address) and date of birth
NDIS-related information, such as your NDIS number, plan details and support needs
Information about your health, disability or mental health needs that you choose to share with us (sensitive information)
Referral details provided by families, guardians, Support Coordinators or health professionals
Employment and application information when you apply for a role (e.g. resume, qualifications, referees)
Feedback, complaints and enquiries you submit
Basic technical information when you use this website (such as browser type and pages visited)

How we use your information

We require this information to understand your needs and provide you with a better service. In particular, we use it to:

Respond to enquiries, referrals and feedback
Assess and deliver appropriate NDIS support services
Meet our obligations as a registered NDIS provider
Process job applications and manage recruitment
Keep internal records and improve our services and this website

How we store and protect your information

We are committed to ensuring that your information is secure. We take reasonable steps — physical, electronic and managerial — to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access is limited to team members who need it to perform their role, and we retain information only for as long as needed for the purpose it was collected, or as required by law.

When we may disclose information

We do not sell, distribute or lease your personal information to third parties. We may disclose information:

To people involved in your care (such as your Support Coordinator or allied health professionals) with your consent
To the NDIS Quality and Safeguards Commission or other regulatory bodies where required
To service providers who support our operations, under appropriate confidentiality obligations
Where required or authorised by law

Cookies

This website uses only the cookies it needs to function — such as session and security cookies that keep forms and logins working safely. We do not use advertising or tracking cookies. You can set your browser to decline cookies, though parts of the site may not work as intended if you do.

Links to other websites

Our website may contain links to other websites of interest, such as the NDIS. Once you use these links to leave our site, we do not have any control over that other website and cannot be responsible for the protection and privacy of any information you provide while visiting it. Please check the privacy statement of the website in question.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. To do so, contact us using the details below — we will promptly correct any information found to be incorrect.

Complaints

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. You can also contact:

The NDIS Quality and Safeguards Commission on 1800 035 544 or at www.ndiscommission.gov.au
The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Questions about your privacy?

Questions about this policy or your personal information can be directed to:

Phone (08) 9317 3161
Email [email protected]
Address 34 Welshpool Road, Welshpool WA 6106